Terms of Service

Last Updated: 16-07-2026

These Terms and Conditions ('Terms') govern your access to and use of the Steeze mobile, application, website, and related services (collectively, the 'Platform'), operated by STEEZEAPP.COM LIMITED ('Steeze', 'Company', 'we', 'us', or 'our').

By accessing, registering for, or using the Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Platform.

Steeze is a technology platform that connects users seeking beauty, grooming, wellness, and lifestyle services ('Clients') with independent beauty and lifestyle professionals, salons, studios, and service providers ('Vendors').

Steeze facilitates discovery, booking management, communication, payment processing, and related services. Unless expressly stated otherwise, Steeze does not directly provide beauty, grooming, wellness, or lifestyle services.

Vendors operate as independent businesses and are solely responsible for determining how services are performed. Nothing in these Terms shall be interpreted as creating an employment, agency, partnership, or joint venture relationship between STEEZEAPP.COM LIMITED and any Vendor.

To use the Platform, you must: be at least 18 years old or have the consent of a parent or legal guardian, have legal capacity to enter into binding agreements, provide accurate information, and comply with applicable laws.

Steeze reserves the right to refuse access, suspend accounts, or terminate services where eligibility requirements are not met.

Users must create an account to access certain features of the Platform.

You agree to maintain accurate account information, keep login credentials secure, notify Steeze of unauthorized account activity, and accept responsibility for activities conducted through your account.

Steeze shall not be liable for losses resulting from unauthorized use of your account where such use results from your failure to maintain account security.

The Platform may facilitate beauty services, hair styling, makeup, nail care, lash services, spa and wellness services, grooming, tattoo services, home service appointments, in-store appointments, and other services introduced by Steeze from time to time.

Steeze may modify, expand, suspend, or discontinue any feature or service at its sole discretion.

Clients may request appointments through the Platform. A booking becomes confirmed only when the Vendor accepts the booking where applicable and payment requirements are satisfied.

Steeze reserves the right to decline, suspend, or cancel bookings where fraud, abuse, policy violations, safety concerns, or technical issues are detected.

All payments shall be processed through payment methods approved by Steeze.

Steeze may hold payments in escrow, authorize temporary payment holds, verify payment methods, deduct applicable fees, and process refunds in accordance with applicable policies.

Clients authorize Steeze to charge payment methods associated with their accounts for confirmed bookings, approved fees, penalties, adjustments, and applicable taxes.

Vendor earnings shall be released in accordance with Steeze payout schedules and policies.

Steeze may delay, withhold, adjust, or reverse payouts where fraud is suspected, disputes exist, service completion cannot be verified, Platform policies have been violated, or legal obligations require action.

Steeze reserves the right to request additional verification prior to releasing funds.

Clients and Vendors may cancel or reschedule appointments subject to the Platform's Cancellation and Refund Policy.

Cancellation fees, rescheduling fees, refunds, credits, and penalties may apply depending on timing, circumstances, and Platform policies.

Steeze reserves the right to determine the appropriate resolution in cases involving disputes, emergencies, misconduct, fraud, or force majeure events.

Clients acknowledge that Vendors reserve time specifically for confirmed appointments.

Clients are expected to be available and prepared at the scheduled appointment time. Steeze may apply warnings, restrictions, administrative fees, service credits, waiting charges, lateness fees, or other measures where Clients repeatedly delay or fail to attend appointments.

Steeze may determine whether lateness, delay, or non-attendance has occurred based on available evidence, including location data, communication records, timestamps, and other Platform information.

For home service appointments, Clients must provide accurate location information, ensure safe access to the service location, be reasonably available at the agreed appointment time, and provide a suitable environment for service delivery.

Steeze may impose additional fees, restrictions, or penalties for repeated no-shows, excessive delays, false location information, or conduct that negatively impacts Vendors.

Users shall not engage in fraudulent activity, harass or threaten others, provide false information, circumvent Platform payments, solicit off-platform transactions, upload unlawful content, or violate applicable laws.

Steeze may suspend or permanently terminate accounts for violations.

Users agree not to intentionally circumvent the Platform by encouraging direct payments outside Steeze, exchanging contact information to avoid Platform fees, or completing bookings outside the Platform after an initial introduction through Steeze.

Where Steeze reasonably determines that circumvention has occurred, Steeze may cancel bookings, withhold payouts, suspend or terminate accounts, recover lost fees, or take legal action where appropriate.

Nothing in this section prevents users from maintaining pre-existing relationships that originated independently of the Platform.

Clients and Vendors may submit ratings and reviews. Reviews must be truthful, based on actual experiences, and must not contain abusive, defamatory, discriminatory, or misleading content.

Steeze reserves the right to moderate, remove, or investigate reviews.

Steeze may conduct verification procedures including identity verification, professional qualification reviews, portfolio reviews, business verification, and other compliance checks.

Verification does not constitute a guarantee of quality, competency, licensing, or future performance.

Steeze prioritizes user safety and may investigate incidents involving safety concerns, misconduct, harassment, fraud, criminal activity, or property damage.

Accounts may be suspended during investigations.

The Platform may offer promotional credits, referral rewards, wallet balances, discount codes, loyalty incentives, and other promotional programs.

Such benefits have no cash value unless expressly stated otherwise, may expire, may be modified or withdrawn at any time, and may be revoked where fraud, abuse, or misuse is detected.

All rights, title, and interest in the Platform, including trademarks, logos, software, content, designs, and intellectual property, belong to STEEZEAPP.COM LIMITED or its licensors.

Users may not copy, distribute, modify, reverse engineer, or exploit Platform materials without prior written permission.

The Platform may integrate with or provide access to third-party services, websites, payment processors, mapping services, communication tools, and other technologies.

Steeze does not control and is not responsible for the content, functionality, availability, or practices of third-party services.

Users acknowledge that use of third-party services may be subject to separate terms and privacy policies maintained by those providers.

Steeze processes personal information in accordance with applicable data protection laws, including the Nigerian Data Protection Act and any applicable regulations.

By using the Platform, users consent to the collection, processing, storage, transfer, and use of personal information as described in the Steeze Privacy Policy.

Users are encouraged to review the Privacy Policy carefully to understand how personal information is handled.

Steeze provides a technology platform facilitating connections between Clients and Vendors.

To the maximum extent permitted by law, services are provided on an 'as is' and 'as available' basis. Steeze does not guarantee uninterrupted availability, Vendor performance, or Client conduct.

Users assume risks associated with engaging third parties through the Platform.

To the fullest extent permitted by law, STEEZEAPP.COM LIMITED shall not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages arising from use of the Platform.

Steeze's aggregate liability shall not exceed the total fees paid by the affected user to Steeze during the six (6) months preceding the event giving rise to the claim.

Users agree to indemnify and hold harmless STEEZEAPP.COM LIMITED, its directors, officers, employees, affiliates, agents, and representatives from claims, damages, losses, liabilities, and expenses arising from use of the Platform, violation of these Terms, violation of applicable laws, or user misconduct.

Steeze may suspend or terminate access at any time for violations of these Terms, safety concerns, legal requirements, fraud, abuse, or operational reasons.

Users may discontinue use of the Platform at any time.

Steeze shall not be liable for delays, interruptions, failures, or inability to perform obligations arising from circumstances beyond its reasonable control, including but not limited to natural disasters, government actions, civil unrest, internet outages, cybersecurity incidents, utility failures, or other similar events.

Such events shall not constitute a breach of these Terms.

Steeze reserves the right to modify, update, or replace these Terms at any time.

Where material changes are made, Steeze may notify users through the Platform, email, or other appropriate communication channels.

Continued use of the Platform following any update constitutes acceptance of the revised Terms. Users who do not agree with the updated Terms must discontinue use of the Platform.

These Terms shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.

Any dispute arising from or relating to these Terms shall be subject to the dispute resolution procedures set out in these Terms and the exclusive jurisdiction of the courts of Nigeria where applicable.

Before commencing legal proceedings, users agree to first attempt to resolve disputes through good-faith discussions with Steeze.

Where a dispute cannot be resolved informally, the parties may seek mediation through a mutually agreed mediator located in Nigeria.

If mediation fails, disputes may be submitted to binding arbitration in accordance with applicable Nigerian arbitration laws before resorting to litigation, except where urgent injunctive relief is required.

Nothing in this section limits Steeze's right to seek immediate legal remedies where fraud, intellectual property infringement, misuse of the Platform, or safety concerns are involved.