Privacy Policy

Steeze is a technology platform operated by STEEZEAPP.COM LIMITED that connects clients with independent beauty, grooming, wellness, and lifestyle professionals.

For the purposes of applicable data protection laws, STEEZEAPP.COM LIMITED acts as a Data Controller in relation to personal information processed through the Platform.

We may collect account information including full name, email address, phone number, profile photograph, date of birth where applicable, username, and encrypted password credentials.

We may collect booking information including booking history, service preferences, appointment schedules, vendor selections, service locations, rescheduling records, cancellation records, ratings, and reviews.

Subject to your device permissions, we may collect location information including real-time location data, approximate location information, service delivery locations, and GPS coordinates required for bookings.

We may collect payment-related information including payment transaction records, wallet activity, payment status information, and billing information. Steeze does not store complete debit card or payment card information on its own servers. Payment processing is handled through authorized third-party payment providers.

Vendors may be required to provide verification information including government-issued identification, selfie verification images, professional certificates, business registration information, portfolio photographs, bank account information, and tax information where applicable.

We may collect communications information exchanged through in-app messaging, customer support channels, email communications, and Platform notifications.

We may automatically collect device and technical information including device type, device identifiers, operating system information, app version, browser information, IP address, crash reports, usage analytics, and diagnostic information.

We may use personal information to create and manage accounts, process bookings, facilitate payments, verify user identities, conduct vendor verification, match Clients and Vendors, prevent fraud and abuse, improve Platform performance, provide customer support, communicate service updates, send security notifications, enforce Platform policies, resolve disputes, and comply with legal obligations.

Where required by applicable law, we process personal information on one or more legal grounds, including user consent, performance of a contract, compliance with legal obligations, legitimate business interests, protection of vital interests, and establishment, exercise, or defense of legal claims.

We may share information with service providers including payment processors, cloud hosting providers, analytics providers, communication service providers, customer support providers, and verification partners.

Certain information may be shared between Clients and Vendors to facilitate bookings, including names, contact information where permitted, booking details, service addresses, ratings, and reviews.

We may share information with legal authorities where required by law, regulation, court order, or governmental request.

We may share information in connection with business transfers, including mergers, acquisitions, investments, asset sales, or corporate restructuring.

We retain personal information only for as long as necessary to provide Platform services, fulfill legal obligations, resolve disputes, enforce agreements, and prevent fraud.

Retention periods may vary depending on the type of information and applicable legal requirements.

Steeze implements reasonable technical, administrative, and organizational safeguards to protect personal information.

These measures may include encryption, secure authentication systems, access controls, monitoring systems, security audits, and fraud detection mechanisms.

Despite our efforts, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Subject to applicable law, users may have the right to access personal information, correct inaccurate information, request deletion of information, restrict processing, object to certain processing activities, withdraw consent, request data portability, and lodge complaints with relevant regulatory authorities.

Requests may be submitted using the contact details provided below.

We may send promotional messages, product updates, service announcements, and special offers.

Users may opt out of marketing communications at any time through account settings or communication preferences.

Service-related and security notifications may continue to be sent where necessary.

The Platform may use cookies, device identifiers, pixels, analytics technologies, and similar tracking technologies.

These technologies help us improve user experience, understand usage patterns, enhance Platform performance, and prevent fraud.

Users may manage cookie preferences through browser settings where applicable.

The Platform is not intended for children under the age of 18 without parental or guardian involvement where required by law.

We do not knowingly collect personal information from children in violation of applicable laws.

If we become aware that information has been collected improperly, we may delete such information.

Your information may be processed, stored, or transferred outside Nigeria where necessary for Platform operations.

Where such transfers occur, Steeze will take reasonable measures to ensure that appropriate safeguards are implemented in accordance with applicable data protection laws.

The Platform may contain links to or integrations with third-party services.

Steeze is not responsible for the privacy practices, content, or policies of third-party websites, applications, or services.

Users should review the privacy policies of such third parties before interacting with them.

Steeze may update this Privacy Policy from time to time.

Where material changes occur, we may notify users through the Platform, email, push notifications, or other reasonable communication channels.

Continued use of the Platform after updates become effective constitutes acceptance of the revised Privacy Policy.