STEEZE PAYMENT POLICY
Last Updated: 16-07-2026
This Payment Policy ("Policy") governs all payments, collections, payouts, refunds, credits, fees, and financial transactions processed through the Steeze platform operated by STEEZEAPP.COM LIMITED ("Steeze", "we", "our", or "us").
By using the Platform as a Client or Vendor, you agree to this Policy..
1. PURPOSE OF THIS POLICY
Steeze operates a marketplace that facilitates bookings between Clients and independent Vendors. To support secure transactions, Steeze may:
Collect payments, Hold payments in escrow, Process refunds, Issue credits, Release Vendor payouts, Conduct fraud reviews, Apply Platform fees.
2. ACCEPTED PAYMENT METHODS
Steeze may accept payment through approved payment methods including: Debit cards, Credit cards, Bank transfers, Digital wallets, Mobile payment solutions, Other payment methods, introduced from time to time
Available payment methods may vary by location and service. Steeze reserves the right to add, remove, or modify supported payment methods at any time.
3. PAYMENT AUTHORIZATION
By submitting a booking request, Clients authorize Steeze to: Charge the selected payment method, Verify payment details, Place temporary authorizations or holds where necessary, Collect applicable service charges, taxes, fees, and penalties
A booking may be cancelled if payment authorization fails
4. ESCROW PAYMENT MODEL
Steeze may collect payment before a service is delivered. Funds may be held in escrow or an equivalent payment holding arrangement until: The booking is completed,Service delivery is verified, Applicable dispute periods expire, Fraud and compliance checks are completed
Collection of payment does not automatically mean funds belong to the Vendor. Release of Vendor earnings remains subject to Platform policies.
5. PRICING
Service prices displayed on the Platform are generally determined by Vendors. Prices displayed may include or exclude: Platform fees, Processing fees, Taxes, Promotional discounts, Service Charges
The total payable amount will be presented before payment confirmation
6. PLATFORM FEES
Steeze may charge fees including: Booking fees, Platform commissions, Subscription fees, Promotional service fees, Vendor service charges, Administrative fees, Processing fees.
Applicable fees may change periodically. Steeze will make reasonable efforts to communicate material fee changes
7. VENDOR PAYOUTS
Vendor earnings become eligible for payout only after, Service completion, Successful booking verification, Compliance review, Expiration of applicable dispute periods
Steeze may establish payout schedules, payout thresholds, and payout processing timelines. Payout schedules may be modified from time to time.
8. PAYOUT HOLDS
Steeze reserves the right to delay, suspend, withhold, adjust, or reverse payouts where: Fraud is suspected, A dispute exists, Service completion cannot be verified, Chargeback risks are identified, Policy violations occur, Legal or regulatory obligations require action
Steeze may request additional documentation before releasing funds.
9. FAILED PAYMENTS
A booking may be cancelled wher: Payment authorization fails, Payment is declined, Insufficient funds exist, Payment providers reject the transaction
Steeze shall not be responsible for losses resulting from failed payment attempts.
10. REFUNDS
Refund eligibility is governed by the Steeze Cancellation & Refund Policy. Approved refunds shall generally be issued as Steeze Credits unless otherwise determined by Steeze or required by law.
Refund approval does not guarantee immediate availability of credits
11. STEEZE CREDITS
Steeze Credits may be issued through: Refunds, Promotions, Referral programs, Loyalty programs, Customer support resolutions, Other approved activities
Steeze Credits: May only be used within the Platform, Have no cash value unless required by law, Cannot be withdrawn, Cannot be transferred between users, May expire where permitted by law
Steeze reserves the right to revoke credits obtained through fraud, abuse, or error.
12. DISCOUNTS AND PROMOTIONAL CODES
Steeze may offer: Discount codes, Promotional offers, Referral rewards, Loyalty incentives. Promotions: May have expiration dates, May be subject to eligibility requirements, May be modified or withdrawn at any time
Steeze reserves the right to invalidate promotions where abuse is detected.
13. CHARGEBACKS AND PAYMENT DISPUTES
Where a Client disputes a payment through their financial institution or payment provider, Steeze may: Investigate the transaction, Request supporting evidence, Suspend accounts, Delay payouts, Recover amounts previously paid out. Fraudulent chargebacks may result in permanent account suspension
14. FRAUD PREVENTION
Steeze may monitor transactions to identify: Unauthorized activity, Fraudulent payments, Account abuse, Suspicious booking behavior. Steeze may temporarily suspend accounts, delay transactions, or request additional verification where suspicious activity is detected
15. TAXES
Clients and Vendors are responsible for taxes applicable to their transactions. Where required by law, Steeze may collect, report, withhold, or remit taxes on behalf of users. Nothing in this Policy constitutes tax advice
16. PAYMENT PROVIDERS
Steeze may use third-party payment processors to facilitate transactions. Users acknowledge that payment processing may be subject to: Additional provider terms, Banking regulations, Financial institution requirements
Steeze is not responsible for outages, delays, or failures caused by third-party payment providers
17. ERRORS AND CORRECTIONS
Steeze reserves the right to correct: Pricing errors, Payment errors delay transactions, or request additional verification where suspicious activity is detected
18. POLICY VIOLATIONS
Users who abuse the payment system may be subject to: Account restrictions, Account suspension, Loss of credits, Payout holds, Permanent removal from the Platform, Legal action where appropriate
19. MODIFICATIONS TO THIS POLICY
Steeze may modify this Payment Policy from time to time. Material changes may be communicated through, The Platform, Emails, Push Notifications, Other reasonable communication channels
Continued use of the Platform after changes become effective constitutes acceptance of the revised Policy.
20. Contact Us
For payment-related questions, disputes, or inquiries, please contact Steeze using the details below.
STEEZEAPP.COM LIMITED
Email: support@steezeapp.com
Website: https://steezeapp.com