STEEZE CANCELLATION & REFUND POLICY

Steeze aims to maintain a fair marketplace that respects: Client convenience, Vendor time, Service commitments, Platform integrity. Refunds, credits, cancellations, and penalties are determined based on the circumstances surrounding each booking.

Steeze reserves the right to investigate disputes and make final decisions in accordance with this Policy.

A booking becomes confirmed when: The booking is accepted by the Vendor (where applicable); and Payment has been successfully authorized or collected. Once confirmed, cancellation and refund rules apply.

Cancellation Before Vendor Acceptance.

Where a Vendor has not yet accepted a booking, Clients may cancel without penalty. Any payment collected shall be fully refunded.

Cancellation More Than 24 Hours Before Appointment

Clients may cancel confirmed bookings more than twenty-four (24) hours before the scheduled appointment time. Eligible refund: Up to 100% of the booking amount, less any non-refundable payment processing fees where applicable.

Cancellation Within 24 Hours

Where a Client cancels within twenty-four (24) hours of a scheduled appointment: Steeze may: Deduct administrative charges, Deduct payment processing fees, Retain a cancellation fee, Compensate the Vendor for reserved time. The remaining balance may be refunded as determined by Steeze.

Last-Minute Cancellation

Where a Client cancels within two (2) hours of the appointment time, or after the Vendor has commenced travel to the appointment location: The Client may forfeit part or all of the booking amount. Steeze may compensate the Vendor for: Reserved appointment time, Travel expenses, Lost earning opportunities.

A Client may be considered a no-show where: The Client is unavailable at the appointment location, the Client fails to respond within a reasonable time, the Client does not attend the appointment, the Client prevents service delivery.

In such cases: The booking may be marked as completed, cancelled, or no-showed, Refund eligibility may be reduced or denied, Vendor compensation may apply. Repeated no-show incidents may result in account restrictions or suspension.

Clients are expected to be available and prepared at the scheduled appointment time. Where excessive delays occur: Vendors may report lateness through the Platform. Waiting fees may apply. Additional service charges may be assessed. Booking modifications may be required.

Steeze reserves the right to determine appropriate remedies based on available evidence.

Vendors are expected to honor accepted bookings. Where a Vendor cancels a confirmed booking without a valid reason: Clients may be entitled to:

A full refund, Platform credits, Priority rebooking assistance. Repeated Vendor cancellations may result in: Reduced visibility, Booking restrictions, Account suspension, Permanent removal from the Platform.

A Vendor may be considered a no-show where the Vendor: Fails to attend a confirmed appointment, Fails to communicate delays, Abandons a confirmed booking. Where a Vendor is determined to be a no-show: Clients may receive: Full refunds, Platform credits, other remedies determined by Steeze.

Vendor penalties may also apply.

Clients and Vendors may request appointment rescheduling through the Platform. Rescheduling requests are subject to: Vendor availability, Client agreement, Platform rules. Approval of a reschedule request does not guarantee the availability of the originally booked Vendor or appointment slot.

Steeze reserves the right to impose limits on repeated rescheduling behavior.

Where a Client believes a service was not delivered as described, the Client should notify Steeze as soon as reasonably possible. Steeze may request: Photographs, Communications, Supporting documentation, additional information. Refunds are not automatically granted merely because a Client is dissatisfied.

Each complaint will be assessed individually. Possible outcomes include: No refund, Partial refund, Full refund, Service credit, Vendor remediation measures.

Steeze may hold Client payments in escrow until service completion. Funds may remain temporarily unavailable while: Service completion is verified, disputes are investigated, fraud reviews are conducted, chargeback risks are assessed.

Steeze reserves the right to delay payout release while investigations remain ongoing.

Approved refunds shall generally be issued as Steeze Credits and credited to the Client's Steeze account. Steeze Credits: May be used to pay for eligible services booked through the Platform, Are non-transferable, Are not redeemable for cash;

Cannot be withdrawn to a bank account or payment card, May be subject to expiration periods where permitted by applicable law, May be subject to additional terms communicated by Steeze from time to time. The amount of any approved refund shall be determined by Steeze in accordance with this Policy.

Steeze reserves the right, at its sole discretion, to issue refunds through alternative methods where required by law, regulatory obligations, payment provider requirements, fraud prevention measures, or exceptional circumstances.

Where Steeze Credits are issued, such credits shall become available in the Client's account within a reasonable period after the refund has been approved.

Unless otherwise required by law, the following may be non-refundable: Payment processing charges, Administrative fees, Promotional purchases, Used credits or rewards, Certain special promotions;

Services already rendered.

Where a Client initiates a chargeback or payment dispute: Steeze may: Suspend accounts, Investigate the claim, Request supporting evidence, Recover funds where appropriate.

Fraudulent or abusive chargeback activity may result in permanent account termination.

Steeze reserves the right to deny refunds where fraud, abuse, manipulation, misrepresentation, or policy violations are suspected. Examples include: False service complaints, Repeated refund abuse. Misleading evidence

Intentional booking disruption.

Steeze may exercise discretion in exceptional situations, including: Medical emergencies, Severe weather conditions, Accidents, Safety incidents, Government restrictions, Force majeure events.

Any exception granted does not create a precedent for future decisions.

Steeze reserves the right to make final determinations regarding refunds, cancellations, credits, payout adjustments, and dispute outcomes after reviewing available evidence.

Such decisions shall be made reasonably, fairly, and in good faith.